Questions worth answering early.
Clear commercial and technical expectations make configuration, delivery and service easier.
ProductsWhich model should I choose?+
Start with the measurement task, local procedure, vehicle types, required gases or parameters and expected throughput. Our application review confirms the system and accessories.
ProductsCan the equipment be customized?+
Qualified projects can review measurement channels, interfaces, enclosure branding, accessories, language and documentation requirements.
CalibrationHow often should equipment be calibrated?+
The interval depends on the model, applicable regulation, workload and quality system. The final procedure is confirmed in product documentation and the project agreement.
SupportWhat information speeds up technical support?+
Provide the model, serial number, software version, site, error message, photographs and a repeatable description of the behavior.
ShippingDo you ship internationally?+
International delivery can be quoted under an agreed Incoterm. Destination duties, controlled materials and local installation needs are reviewed before release.
CommercialCan I become a distributor?+
Yes. We review market coverage, technical capability, service readiness, target products and annual business plan.
DataAre website specifications final?+
Website information is a selection overview. The quotation and signed technical agreement define the supplied configuration.
WarrantyWhat is the warranty period?+
The applicable period is stated in the sales agreement. The website warranty page provides the current standard framework and exclusions.